Forever Money-Back Guarantee

We are so sure you'll LOVE Vivian Lou Insolia® weight-shifting insoles, we're backing it with a Forever Money-Back Guarantee.

All we ask is that you try the product (and adjust placement as necessary) for a full day before deciding if you want a refund. If, after trying them, you're not 100% satisfied, please return them.

We will return the purchase of the insoles (less shipping costs). If you received free shipping, you will be charged $6 in shipping costs.

Refunds made within 90 days will be made to the credit card or PayPal account used to place the order. Refunds made after 90 days will be issues via PayPal only.

Should you wish to return an item, please contact us and request return instructions. This will ensure there are no delays in issuing your refund. To begin the refund process, please email customercare@vivianlou.com.

Please do NOT send insoles without emailing us first.Returns without authorization will not be processed.

Cheers!