Forever Money-Back Guarantee

We are so sure you'll LOVE Vivian Lou Insolia® weight-shifting insoles, we're backing it with a Forever Money-Back Guarantee.

All we ask is that you try the product (and adjust placement as necessary) for a full day before deciding if you want a refund.

If, after trying them, you're not 100% satisfied, please return them for a full refund (minus shipping).

Our promise:

• We accept returns on all items.

• We will refund the entire purchase price of the order (less shipping). If you qualified for FREE SHIPPING on your order, we will deduct shipping costs from the order total to cover the cost of shipping the initial order to you.

• There are no hidden fees or re-stocking fees.

• Refunds made within 90 days will be made to the credit card or PayPal account used to place the order. Refunds made after 90 days will be issues via PayPal only.
  

Should you wish to return an item, please contact us and request return instructions. This will ensure there are no delays in issuing your refund. To begin the refund process, please email customercare@vivianlou.com.

Please do NOT send insoles without emailing us first. Returns without authorization will not be processed.

Cheers!