Vivian Lou Insolia Insoles | FAQs | Vivian Lou Insolia® insoles for high heels
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Frequently Asked Questions

Sometimes I wear 7.5 and sometimes I wear an 8. Which size should I buy?
If you are unsure of what size to order because your shoe size, we recommend going with the smaller size. We do offer a 30 day money back guarantee and we will exchange sizes at no additional charge.

What if I have different sized feet?
If you have different sized feet (say, one foot is a size 7.5 and the other is size 8.5), it's best to purchase the size that fits each foot. The good news is there is no difference between the left and right inner sole so buying one of each size will allow you to install them in 4 pairs of shoes!

Will I need a larger size shoe to accommodate Vivian Lou Insolia® Insoles?
No. Our inner soles are discrete, thin and narrow. They fit in the heel of your shoe and are not placed under the ball of your foot, so you don't need to change your shoe size to accommodate them.

What shoes work best with Vivian Lou Insolia® Insoles?
Our inner soles work best in heels that are between 1 inch and 4 inches high. But women have had success with lower + higher heels.

Are they affected if I wear tights or hose?
No. Vivian Lou Insolia® Insoles work perfectly fine with tights, hose and socks.

How do I clean Vivian Lou Insolia® Insoles?
Simply wipe clean with a wet wipe or wet paper towel.

How do I remove with Vivian Lou Insolia® Insoles?
The success of our inner soles is due in large part to the strong adhesive. We recommend that you not move the insole from shoe to shoe. If you are unhappy with the product and would like to remove it, start at the toe end and pull up while holding the sock liner (insole of the shoe) down. Pull up in inch long increments to avoid pulling the sock liner out of the shoe.

If I am not happy, can I return the product?
Absolutely! If you are not fully satisfied with your purchase, please return it within 30 days for a full refund (minus shipping).

Why do you only sell in the US and Canada?
We are only licensed to sell in the US and Canada. Feel free to contact us and we’ll gladly assist you in purchasing the product from another distributor.